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InterLink offers Professional Services to help you fuel business growth
InterLink has been operating on the Ukraine and European market as an IT consultancy and systems integrator for over 3 years. As partners with technology enablers like IBM, Sun, and Microsoft and product vendors like Documentum, InterLink has performed an array of implementation, configuration, customization, and optimization services for our customers.
Additionally, InterLink has supplied some of the largest Ukraine, Europe and USA corporations with outsourced IT services.
Our portfolio of services includes:
- Consulting
- Business and IT analysis
- Requirements definition
- Market research
- Product/solution development
- Implementation and deployment
- Customization and maintenance phases, as well as project recovery, legacy systems porting, and application enhancement.
InterLink has sound business acumen and deep technical and industry expertise
Initially launched as a pure offshore software development concern, InterLink has evolved over the years with changing global marketplace.
Through long-term partnerships with our early clients, InterLink transitioned from a product development-oriented company into a software engineering firm.
Growing with our clients, InterLink now represents a true global offshore software engineering professional services firm. Our products and services help our clients in all stages of solution building. As our company has grown, so too has the scope of our engagements with clients. InterLink's resources and experience have enabled us to expand our solution expertise, as well as our technical skills. Moreover, with a rapidly growing list of clientele, InterLink has gained significant experience in many vertical industries. Learn more about InterLink's expertise in the following areas:
- Solutions
- Technologies
- Industries
Customer Relationship Management Solutions that deliver results
Our CRM Services:
- Upgrade and customization of off-the-shelf software packages
- Building tailored CRM solutions from the ground up
- Seamless integration with other business applications
Look to us:
- When you need a customized CRM solution for your specific industry
- When you need to add additional functionality to meet your business requirements
- When you need to integrate your CRM system with other business applications
- When you need access to a deep and proven expertise in CRM solutions
- When you need to find the balance between profitability and customer demands
Customer Benefits:
- Use sound analysis and proven commercial insight to ensure your customer's needs are understood and met
- Build into your CRM infrastructure the processes that deliver measurable results
- Improve the customer experience by matching customer strategies with customized technology solutions
- Fast return on investment with InterLink's cost effective solutions
Customer Relationship Management Industries
As an experienced provider of CRM services, InterLink understands the complexity of CRM projects, and we know that no out-of-box, ready-made CRM solution can fully meet the needs of your business.
We recognize that business' needs differ, and each industry requires a customized CRM to make the most of customer relations.
InterLink has acquired great experience in developing industry specific CRM solutions, and we've earned our solid reputation through our work with our many technology partners. While our business solution expertise spans several industries, we are particularly proud of our work with the following verticals:
- Telecom
- Finance
- Legal
Customer Relationship Management Platforms
InterLink has a deep expertise in building and customizing CRM solutions based on the following platforms:
- Microsoft CRM
- SalesForce.com
We are Enterprise Application Integration (EAI) specialists
Our EAI services
- Analysis of the business process and data workflow
- Determination of a unified data and process model
- Research of the integration platform
- Cost, benefit, and risk assessments
- Full implementation of the integrated solution through design, development, and testing
- Optimization and fine-tuning to achieve all objectives
Look to us:
- When you have multitude of different information systems that have been implemented over the years
- When you require the automation of complicated technological processes
- When as a result of mergers or acquisitions many enterprise applications do not have communication bridges between different functional uses of the systems (such as separate billing, accounting, and sales systems) and different departments
Customer Benefits
- Full service and support for the unified information space on a real-time basis
- Summarized, consolidated, and analyzed reports on-line
- Minimization of redundant information in various systems, more accuracy when running queries
- Substantial reduction of system support costs by excluding manual intersystem data transfer, standardization of the inter-system exchange, and work in a real-time basis (on-line)
- Opportunity to develop the company's automation following the principles of evolutionary development of the systems and by reducing the number of interconnections in the system
- Opportunity to reduce the costs of system component reengineering, and new component integration
- Selection of the optimal decision implementation platform, independent of hardware and software providers and "preferences" of the developers
Achieving operational efficiency through automation
Our Services
- E-mail integration between document management systems and enterprise applications
- Selection and implementation of off-the-shelf systems, such as Documentum
- Customization of vendor solutions to fit your organization's business process with improved capabilities for the employee
Look to us
- When your workflow is poorly managed
- When the teamwork on documents from different departments or branches is inefficient
- When you have huge archives of paper and disordered electronic documents
Customer Benefits
- Full automation of work with documents
- Corporate e-mail compliance with U.S. regulations
- Improved search capability, quicker document archive and retrieval, and improved integration with other enterprise applications
Supply Chain Management solutions that improve visibility
Our Services
- Building and implementing supply chain planning and execution solutions
- Migrating to new transaction protocols
- Providing linkages between ERP and SCM systems
Look to us
- When you need to convert an EDI-based transaction process to Microsoft BizTalk or develop a complex optimization algorithm for a leading B2B exchange
- When you need to improve visibility between suppliers, manufacturers, and retailers
Customer Benefits
- Improving the flow of the efficiency of the supply chain to reduce inventory
- Automating the processes and using the linkages at each stage of the supply chain
Efficient, Effective Enterprise Resource Planning Solutions
Our Services
- Building ERP-enabled systems
- Engineering and deployment of new services and applications to fit your infrastructure
Look to us
- When you have a large, complex organization
- When you have a huge volume of daily transaction flow
- When you need to enable such strategic initiatives as e-business and B2B commerce
Customer Benefits
- Capture information from multiple source systems and applications
- Get information in recipient-specified formats and channels
- Distribute information to destinations across a global infrastructure
- Exchange documents easily inside and outside your organization
- We build award-winning Business Intelligence and Data Mining solutions
Our Services
Building robust enterprise reporting solutions, with vendors such as Datawatch to develop custom solutions
Look to us
- When you need to gather data from mission-critical applications to store, manipulate, analyze, and deliver data to the appropriate people at the right time to support decision-making
- When you lack special recourses to reformulate and reformat business data, and perform complicated installation
Customer Benefits
- Make fast, reliable decisions based on accurate and usable information
- Effectively eliminate redundancy, inefficiency, and inconsistency
- Analyze and identify historical and emerging trends to provide guidance on future outcomes
- Allow business users to focus on their goals, and spend less time finding data and compiling analyses
InterLink possesses rich technical skills and capabilities
In building software solutions, InterLink employs its vast knowledge and experience in the following software development technologies, tools, and platforms to create software that solves complex business challenges.
Application Servers:
- J2EE: BEA WebLogic, IBM WebSphere, iPlanet, JRun,.
- Microsoft: .Net, COM+, MTS, IIS.
Portal Technologies:
- IBM webSphere, Microsoft Sharepoint, Documentum.
Messaging services and Middleware platforms:
- MQ Series, JMS, MSMQ, Visibroker/Orbix, SunOne MQ, Tibco, Sonic MQ.
Databases:
- Oracle 8/8i/9i, Microsoft SQL Server, Sybase, DB2
CASE Tools:
- ERwin, ER/Studio, Rational Rose, Power Designer.
Platforms:
- Microsoft Windows 95/98/NT/2000/XP, Linux, Palm OS/Pocket PC/Windows CE.
Programming Languages:
- C/C++, Java, C#, VB.NET, VB, Delphi, Pascal, SQL, Assembler, HTML/XML/XSL, PHP/CFM.
Technologies:
- .NET Framework, MFC, WinAPI, OLE/COM/COM+/DCOM, ADO/OLEDB/ODBC, DAO, JSP/ASP, SOAP, CORBA/IIOP, Java Beans, Servlets, LDAP, SSL, WSDL, Progress ADM2.
InterLink's Delivery Model
InterLink's business solution expertise spans several industries. With our experience, skills, and business acumen, InterLink specializes in the financial services and insurance verticals. However, InterLink has strong project experience in building solutions for the telecommunications, public utilities, healthcare, manufacturing, retail, and legal industries.
Financial Services and Banking
- Product Enhancement requiring recovery of lost source code
- Implementation of Client Central Repository for a national bank
Insurance
- New Product Development and Integration
- Integration with 3rd Party Vendors
Telecommunications
- Implementation and Customization of a CRM Solution
- Project Recovery
Public Utilities
- Product Platform Migration and Re-engineering
Healthcare
- Automated Laboratory Test Order System
- Software Development for Documenting Emergency Procedures
- Healthcare Related Palm/PocketPC Applets
- Wireless Synchronization and Installer Development
Manufacturing
- Oracle Integration Project
Retail
- New Product Development
Legal
- Migration of a Contract Management System
Travel
- New Product Development
As a company with a great deal of project management expertise based on understanding their customers' business needs and a history of collaborative development, InterLink delivers innovative software engineering solutions and provides professional engineering services.
Traditionally, customers must know exactly what they need, want, and are asking for when undertaking offshore initiatives. InterLink's capabilities and experience makes this stringent requirement unnecessary. InterLink's approach combines the finest Ukrainian engineering resources with business analysis and project management skills that enable InterLink to deliver the most effective solutions to its hundreds of clients by applying appropriate skills to overcome challenges in a cost-effective manner.
InterLink's primary development center in Cherkassy and regional development centers across the former Soviet Union are equipped with high-speed data communication lines and state-of-the-art technology. Our highly skilled and experienced personnel are trained at InterLink's own Software Engineering Training Center in the practical knowledge of modern IT technologies, software development process, and InterLink's Project Management Portal, an automated project communications tool.
These resources are centrally managed by a group of project managers who act as the point of contact for our customers to eliminate communication barriers and time zone differences generally associated with offshore development.
InterLink has a solid, yet flexible process methodology.
InterLink's robust internal process methodology is clearly defined, yet flexible to meet the needs of diverse customer types. It represents an optimization of standard process management techniques and best practices established through many years of project development experience.
Our Software Creative Process methodology combines the finer points of several well-known process models, including Rational Unified Process (RUP) and eXtreme Programming (XP). InterLink is readily able to incorporate these types of processes entirely into their own methodology when working with clients.
Our process methodology is continually reviewed for improvement to further ensure quality development and product delivery consistent with customer expectations.
Project management tools to improve offshore software development communication.
InterLink shares the idea that properly built communication channels are key to project success and quality of results delivered. We provide our customers with all necessary activities and procedures that are required to establish productive customer-contractor communication environment:
- Project kick-off visits
- Regular visits to customer
- Onsite & offsite work
- Regular project status reports, feedback
- Regular telephone conferences (conference calls)
With the prime goal of ensuring effective control over a project's execution and extensive levels of service to our growing clientele, we developed the web-based application Project Portal that consolidates and manages key project data and processes from one central point.
This secure and easy-to-use tool gives a client's project members as well as senior management on-line access to project documents, project team contacts, plans, schedules and builds, anywhere and at any time. Project Portal also provides a quick way to monitor project progress and interact with the remote development staff.